Sights & Sounds Online Shop Policies

Please find our policies on this page regarding Shipping, Privacy, Returns, Contact & Terms of Service.

If you have any questions please Contact Us or email directly at

Returns / Refunds

Refund Policy

Effective Date: 2023-09-25

1. Digital Download Items

We do not offer refunds or exchanges for digital download items. Prior to purchase, you will find detailed specifications of our digital photography products on the checkout page. Additionally, a low-resolution preview image of the product is provided on the shop page to give you an accurate representation of the item you are purchasing. Please review these specifications and the preview image carefully before completing your purchase.

2. Printed Items

Printed items are subject to our return and refund policy under the following circumstances:

  1. Defects: If your printed item arrives with defects or quality issues, please contact us within 15 days of receiving your order. We will provide instructions for returning the item, and upon inspection, we will either replace the item or issue a refund.

  2. Damage: In the event that your printed item is damaged during shipping, please notify us immediately with photographic evidence of the damage. We will work with our shipping carrier to resolve the issue, and we may provide a replacement item or issue a refund.

  3. Wrong Item: If you receive the wrong item, please contact us within 15 days of receiving your order. We will arrange for the return of the incorrect item and send you the correct item or issue a refund once we receive the returned item.

  4. Poor Print Quality: If you believe that your printed item does not meet the quality standards that we have specified, please contact us within 15 days of receiving your order. We may request photographic evidence or a return of the item for evaluation. If we determine that the print quality does not meet our standards, we will provide a replacement item or issue a refund.

Other Stipulations

  • Refunds will be issued to the original payment method used for the purchase.
  • Refund processing times may vary, but we will strive to process your refund as quickly as possible.
  • We reserve the right to refuse a refund if the return does not meet the criteria outlined in this policy.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return or refund, please contact us at:

Privacy Policy

Effective Date: 2023-09-25

1. Introduction

Sights & Sounds (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our online store.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, postal address, and phone number.
  • Account Information: if you create an account with us, we may collect your username, password, and other account details.
  • Payment Information: when you make a purchase, we collect payment information, including credit card numbers or other payment methods.
  • Order Information: details about your purchases, including the products you’ve ordered and their delivery status.
  • Communication Information: information you provide when you contact our customer support or communicate with us via email or other channels.
  • Usage Information: data on how you use our website, including your browsing history, IP address, device information, and cookies (please see our Cookie Policy for more information).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders, account, and updates.
  • To respond to your inquiries and provide customer support.
  • To improve and personalize your shopping experience.
  • To send you promotional offers, newsletters, and marketing communications with your consent.
  • To protect our website, customers, and business from fraud and unauthorized access.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: third-party service providers who help us with various business functions, such as payment processing, order fulfillment, and website hosting.
  • Legal Obligations: when required by law or legal process, we may disclose your information to comply with legal obligations.

5. Your Choices

You have certain choices regarding your personal information:

  • You can update and correct your account information.
  • You can opt out of receiving marketing communications.
  • You can disable cookies through your browser settings.

6. Security

We take reasonable measures to protect your personal information, but no data transmission over the internet is completely secure. We cannot guarantee the security of your data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Terms of Service

Effective Date: 2023-09-25

1. Acceptance of Terms

By accessing or using Sights & Sounds (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Use of the Website

a. Age Requirement: You must be at least 18 years old to use this website or make purchases.
b. User Account: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
c. Content: You may use our website and services for personal and non-commercial purposes. You may not reproduce, distribute, or modify any content from our website without our express written consent.

3. Purchases and Payments

a. Product Descriptions: We make every effort to provide accurate product descriptions and pricing information. However, we do not guarantee the accuracy of this information and reserve the right to correct any errors or inaccuracies.
b. Payment: You agree to provide accurate and complete payment information when making a purchase. We use secure payment processing, but we are not responsible for any unauthorized charges or breaches of your payment information.

4. Digital Download Items

a. Non-refundable: Digital download items are non-refundable and non-exchangeable. Please review the product specifications and preview images provided before completing your purchase.

5. Printed Items

a. Return and Refund Policy: Printed items are subject to our return and refund policy as outlined in our separate Refund Policy. Please refer to that policy for details.

6. Intellectual Property

a. Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Sights & Sounds and is protected by intellectual property laws. You may not use our content without our express written consent.

7. Limitation of Liability

a. Disclaimer: Our website and services are provided “as is” without any warranties or guarantees. We are not liable for any damages, including but not limited to, direct, indirect, incidental, or consequential damages, arising out of your use of our website or services.

8. Privacy

a. Privacy Policy: Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Changes to Terms

a. We may update these Terms of Service from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review these terms periodically.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Shipping Policy

Effective Date: 2023-09-25

1. Shipping Providers

We partner with trusted third-party fulfillment and shipping providers to ensure the timely and reliable delivery of your orders. Our shipping partners may vary depending on your location and the products you order.

2. Shipping Methods

a. a. Various Shipping Options: We offer a range of shipping methods to accommodate your needs. The available shipping options may include standard shipping, expedited shipping, and international shipping. The specific shipping methods available to you will be displayed during the checkout process.
b. Delivery Times: Please note that delivery times may vary based on the shipping method selected and your location. Estimated delivery times for each shipping method will be provided during the checkout process and are dependent on the destination address.

3. Shipping Costs

a. Shipping Fees: Shipping fees are calculated based on the selected shipping method, the destination address, and the weight and dimensions of the products in your order. You will see the shipping fees during the checkout process before finalizing your purchase.
b. Free Shipping: We may offer free shipping on select products or orders that meet a certain purchase threshold. Details about free shipping eligibility will be provided on the product page and during checkout.

4. Order Processing Time

a. Processing Time: Please allow 2 business days for order processing before your order is shipped. Our processing time may vary depending on the volume of orders we receive.

5. Tracking Your Order

a. Tracking Information: Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

6. Delivery

a. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delivery delays or issues caused by incorrect or incomplete addresses.
b. Delivery Delays: While we make every effort to meet estimated delivery times, please note that external factors, such as weather conditions and carrier delays, may affect the actual delivery date. We appreciate your understanding in such situations.

7. Customs and Duties

a. International Orders: For international orders, you may be responsible for customs duties, taxes, and import fees imposed by your country’s customs authorities. These fees are not included in the purchase price and are the responsibility of the recipient.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact us at:

Contact Us Policy

Effective Date: 2023-09-25

We value your feedback, questions, and concerns. Here’s how you can get in touch with us:

Contact Information:

  • Email:


Feel free to reach out to us via email at the provided address for any inquiries, assistance, or feedback. We strive to respond to your messages promptly and provide the support you need.